Privacy Policy

Effective Date: 1/15/2025

Ascend Health LLC (“we,” “us,” or “our”) is committed to protecting the privacy of our clients, website visitors, and users of our services. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, https://ascend-health.org, or interact with us in any way.

1. Information We Collect

We collect the following types of information:

a. Personal Information

  • Name

  • Contact details (e.g., email address, phone number, address)

  • Date of birth

  • Information provided through forms on our website (e.g., service inquiries, applications)

b. Non-Personal Information

  • IP address

  • Browser type and version

  • Device information (e.g., type, operating system)

  • Website usage data (e.g., pages viewed, time spent on the site)

c. Sensitive Information

If applicable, we may collect sensitive information related to housing stabilization services, including but not limited to:

  • Health or medical information

  • Financial details

  • Employment status

2. How We Use Your Information

We use the information collected for the following purposes:

  • To provide housing stabilization services and support.

  • To respond to inquiries, process applications, and communicate with clients.

  • To improve our website and services based on user feedback and behavior.

  • To comply with legal and regulatory requirements.

  • To send updates about services, events, and promotional materials (with your consent).

3. How We Share Your Information

We will not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

  • Service Providers: With third parties that assist us in delivering our services (e.g., housing authorities, application processors).

  • Legal Obligations: To comply with applicable laws, regulations, or court orders.

  • With Your Consent: If you authorize us to share your information with a third party.

4. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

  • Encryption for sensitive data

  • Secure access controls for authorized personnel

  • Regular monitoring of our systems for vulnerabilities

5. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information.

  • Restrict or object to the processing of your data.

  • Withdraw consent for communications at any time.

To exercise your rights, please contact us at privacy@ascend-health.org.

6. Cookies and Tracking

We use cookies to enhance user experience and collect website analytics. You can control cookie preferences through your browser settings.

7. Links to Third-Party Websites

Our website may contain links to other sites. We are not responsible for the privacy practices or content of those websites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Ascend Health LLC
Email: management@ascend-health.org
Phone: 612-448-4743

By using our website or services, you consent to the terms of this Privacy Policy.